Privacy Policy

ToolShare (Pty) Ltd ("ToolShare", "we", "us") is responsible for the personal information you provide when using our platform. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) and applicable South African law.

• Account information: name, email address, profile photo.
• Identity verification: government-issued ID (where required for high-value listings).
• Transaction data: rental history, payment amounts, booking details.
• Communications: messages exchanged on the platform, support emails.
• Device & usage data: IP address, browser type, pages visited, and interaction logs collected automatically.

• To operate the ToolShare platform and process rentals.
• To verify your identity and prevent fraud.
• To process payments via Paystack.
• To communicate with you about your account, bookings, and support queries.
• To improve our platform and user experience.
• To comply with legal obligations.

We do not sell your personal information. We share it only:

• With the other party in a rental transaction (e.g. your name and contact details).
• With Paystack to process payments.
• With service providers who help us operate the platform (e.g. hosting, email).
• When required by law or to protect the rights and safety of our users.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data by emailing us.

We use session cookies to keep you logged in and functional cookies for platform features. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some features may not work correctly.

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal requirements).
• Object to the processing of your information.

To exercise these rights, email us at support@toolshare.co.za.

We implement industry-standard security measures including HTTPS encryption, secure password hashing, and access controls. No system is completely secure, and we cannot guarantee absolute security. We will notify you promptly in the event of a data breach that affects your information.

For privacy-related enquiries, contact our Information Officer at support@toolshare.co.za.