Refund Policy

ToolShare facilitates peer-to-peer equipment rentals. Payments are held in escrow and released to the lender once the rental period begins. This policy describes when and how refunds are issued to renters.

• More than 48 hours before the rental start date: Full refund of the rental amount.
• 24–48 hours before the rental start date: 50% refund of the rental amount.
• Less than 24 hours before the rental start date: No refund.

Service fees are non-refundable once a booking is confirmed.

If a lender cancels a confirmed booking, the renter will receive a full refund of all amounts paid, including any service fees. Lenders who repeatedly cancel confirmed bookings may have their listings suspended.

If the item you receive is materially different from what was advertised (e.g. wrong model, significant undisclosed damage, or non-functional), please report this to us within 2 hours of pick-up. We will investigate and, if the claim is upheld, issue a full refund and arrange return.

Contact us at support@toolshare.co.za with photos and your rental reference number.

Some listings require a damage deposit. Deposits are held by ToolShare and released within 3 business days after the item is returned in its agreed condition. If damage is disputed, we will mediate and may withhold part or all of the deposit pending resolution.

Refunds are returned to the original payment method via Paystack. Processing times depend on your bank but are typically 3–7 business days after ToolShare initiates the refund.

For refund requests or disputes, email support@toolshare.co.za with your booking reference and a brief description of the issue.